shock exchange program

How Our Shock Exchange Program Works

gen 2 shocks

Place Your Order

  1. Give us information about your truck, the grade of shocks you would like back, and the grade of shocks you will be sending in. After this, you will be redirected to a check out page
  2. Give us some information about yourself and pay for your order. Please note the total includes a refundable deposit
gen 2 shocks

We Custom Build

  1. After you submit you order our team starts working and custom builds your shocks using all of the options you specify in your order
  2. Once your shocks are completed we ship them out to you immediately
gen 2 shocks

You Send Us Your Old Shocks

  1. After you receive your newly rebuilt shocks in the mail from us send you old shocks back to us within 14 days using the prepaid shipping label that will be included in the box with the new shocks we send you
  2. Once we receive your old shocks back we will refund your deposit that was included as a part of your initial purchase

Shock Exchange Program

Current Order Build Time is 10-14 business days
you are required to send your old shocks to us

To learn about our shock grading system, click the video below.

Gen 1

(2010 - 2014)
$ 150
00
Basic Shock Rebuild | Per Shock
  • Shaft refinishing: $25 per shock
  • Upgraded Viton Seals: $20 per shock
  • Upgraded Schrader Valve Nitrogen ports: $25 per shock
  • New lower bushings: $100 per shock
  • TSW Shock Wrap Decals: $25 per shock
  • 30 Day Warranty- (Free) Shaft refinishing Required
  • 6 Month Warranty- $100 Shaft refinishing Required
  • 1 Year Warranty- $200 Shaft refinishing Required

Deposit

For exchange
$ 250
00*
*Prices Will Vary
  • Gen 2 Shocks $300 | Per Pair
    $600 | Full Set of (4)
  • Pair of (2) Shocks $250 (Refundable)
  • Set of (4) Shocks: $500 (Refundable)

Gen 2

(2017 - 2018)
$ 200
00
Basic Shock Rebuild | Per Shock
(Includes Schrader Valves)
  • Shaft refinishing: $25 per shock
  • Upgraded Viton Seals: $20 per shock
  • Upgraded Schrader Valve Nitrogen ports: $25 per shock
  • New lower bushings: $100 per shock
  • TSW Shock Wrap Decals: $25 per shock
  • 30 Day Warranty- (Free) Shaft refinishing Required
  • 6 Month Warranty- $100 Shaft refinishing Required
  • 1 Year Warranty- $200 Shaft refinishing Required

(2) Front Shocks

(2) Rear Shocks

(4) Full Set of Shocks

Disclaimer

Our shocks we ship out are NOT NEW and cannot be considered NEW condition. The shocks we send out on the exchange program are USED and NOT NEW. They will signs of use on them. We try to send out the best condition shocks we can (Whatever grade you choose ). There will always be SOME cosmetic imperfections on these exchange shocks. In addition to moving/ adjusting the spring perch collar, we typically remove any rust or corrosion and seal the outside.  This may show bare metal and may cause minor decal damage. You are responsible for upkeep and maintenance to prevent corrosion and or rust. We recommend using a corrosion inhibitor or wax on all shock bodies and parts. Although not very common- If we receive your shocks and they need new parts, we will contact you and this will be taken out of your deposit. The most common issues are bleed screws stuck, front shock shafts damaged, and lower front shock bushings. We try to be as fair as possible when charging for these damages.  

Shipping

You are responsible for all shipments to and from you home in regards to your order. Please note your tracking numbers and keep them handy. We will not be responsible for theft during or after shipment or lack of delivery. 

NOTE: If you want shocks in the EXACT same condition as what you already have, you must ship yours in for us to rebuild. Please contact us after submitting your order to verify you are shipping your shocks to us. You will be responsible for all shipping arrangements to us.

NOTE:  We will always send out the best set of shock we have available and will recondition minor cosmetics, but in the event we ship you shocks and you decide that you do not like the way they look, there are NO GUARANTEES and no refunds will be given on any and all services, products, and shipping, We will ALWAYS try our best to work with you on a resolution.

Warranty Info: 30 Day warranty included when shock are ordered with “Shaft refinishing” option.

6 month and 1 year warranties available for purchase.  Terms of warranty

By submitting an order you agree to the disclaimer and notes above. 

***YOU ARE REQUIRED TO SEND YOUR OLD SHOCKS BACK TO US***

** Shocks are shipped out WITHOUT SPRINGS** Due to the cost of shipping and extra labor, we do not ship with springs. You will need access to a spring compressor or shop to install the front shocks.

** Shocks are shipped WITHOUT front cap covers and spring isolators** You will reuse yours. If you need these, please let us know.

** Please follow ALL instructions when BEFORE shipping your old shocks back to us. If you do not follow these instructions, we will take the costs out of your deposit. We have the right to issue a $50 cleaning fee if your old shocks are not wiped clean, or if there is excessive tar/ undercoating left on the shocks.

**Cleaning fee: $50 (see above)

REPACKAGING INSTRUCTIONS
To ensure your old shocks arrive back safe, and your deposit is refunded PLEASE:

DO NOT remove black tape from the crate, cut around latches
Wipe your old shocks clean (Or a $50 Cleaning fee will apply)
Ensure provided return label is put on outside top of the crate
Insert old shocks in rubber sleeves
Place foam pipes over front shock shafts
Ensure shock ends are padded against crate corners
Tape crate (X2) with Gorilla tape (preferred) duct tape or another heavy-duty tape
DO NOT use painters tape, electrical tape, or packing (clear) tape.
Tape crate over the existing black tape in top of latches and on sides of crate above handles.
Failure to do the above steps can cause crate/ shock damage
IF YOU HAVE ANY QUESTIONS OR CONCERNS- PLEASE CALL US AT 512-359-5450

Thank you,

Texas Shock Works